Cookie Policy
Last updated: March 2026
1. Introduction
This Cookie Policy explains how Kitenzo Ltd ("we," "our," "us") uses cookies and similar tracking technologies on our website kitenzo.com ("Site") and our Shopify application ("App").
By using our Site or App, you consent to the use of cookies in accordance with this Cookie Policy. When you first visit our Site, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be "persistent" or "session" cookies:
- Persistent cookies are stored on your device between browser sessions, allowing your preferences or actions to be remembered. We use persistent cookies to save your login information and cookie consent preferences.
- Session cookies are temporary and are deleted from your device when you close your browser. We use session cookies to enable certain features and to better understand how you interact with our Site and App.
3. Cookies We Use on Our Website
The following table explains the cookies used on our Site:
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| Cookie Consent | Essential | Stores your cookie consent preference so you are not asked again on each visit. | Persistent |
| Google Analytics | Analytics (non-essential) | Collects anonymous information about how visitors use our Site, including the number of visitors, where they came from, and the pages they visited. Only loaded if you accept analytics cookies. | Session & 2 years |
| Geotargeting | Functional | Used to determine your approximate country from browser information to help target relevant content. Completely anonymous. | Session |
4. Cookies Used in Our App
The following cookies and tracking technologies are used within the Kitenzo Shopify App:
| Cookie / Technology | Type | Purpose | Duration |
|---|---|---|---|
| CSRF | Essential / Security | App-level session security cookie to protect against cross-site request forgery while using the App. | Session |
| Sign-in | Essential | Generated when you sign in, allowing our servers to identify which account you are using. | Session |
| Shopify | Third party | Shopify may set third-party cookies on your device in accordance with their cookie policy. | As set by Shopify |
| Mixpanel | Analytics | Product analytics service that collects data such as page views, feature usage, session duration, device type, browser type, and approximate location (IP anonymized before storage). Helps us improve the product experience. Data processed and stored in the United States. | Persistent |
You can opt out of Mixpanel tracking by visiting Mixpanel's opt-out page. For more information, see Mixpanel's Privacy Policy.
5. Other Tracking Technologies
In addition to cookies, we may use the following technologies:
- Log files: Track actions occurring on the Site and App, collecting data including your browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags and pixels: Electronic files used to record information about how you browse sites.
6. Managing Your Cookie Preferences
When you first visit our Site, you will see a cookie consent banner where you can choose to accept or decline non-essential cookies. You can change your preference at any time by clearing your browser cookies and revisiting the Site, which will display the consent banner again.
You can also control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that if you disable cookies, some features of our Site may not function properly.
For more information about managing cookies, visit aboutcookies.org or allaboutcookies.org.
7. Opting Out of Analytics
- Google Analytics: You can opt out of being tracked by Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
- Mixpanel: You can opt out of Mixpanel tracking by visiting Mixpanel's opt-out page.
8. Do Not Track
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the "Preferences" or "Settings" page of your web browser.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about our use of cookies, please contact us:
Kitenzo Limited
The Island House The Island, Midsomer Norton, Radstock, England, BA3 2DZ
Email: [email protected]