Refund Policy

1. Overview

This Refund Policy applies to the Kitenzo Shopify application ("App") operated by Kitenzo Ltd ("we," "our," "us"), a company registered in England and Wales (company number 15839157).

2. Billing Through Shopify

All billing and payment processing for the Kitenzo App is managed entirely through Shopify's billing system. We do not process payments directly. When you subscribe to a paid plan, charges are handled by Shopify and appear on your Shopify invoice.

3. No Direct Refunds

As billing is managed through Shopify, we do not issue direct refunds. Subscription charges are governed by Shopify's billing policies.

4. Requesting a Review

If you believe you have been incorrectly charged, or if there are exceptional circumstances you would like us to consider, please contact our support team. We will review your case and work with you to find a fair resolution.

To request a review, please email us at [email protected] with the following information:

• Your Shopify store URL (myshopify.com domain)
• A description of the issue or reason for your request
• Any relevant dates or transaction details

We aim to respond to all refund review requests within 5 working days.

5. Cancellation

You may stop using the App at any time by uninstalling it from your Shopify store. Uninstalling ends your access to the App. Shopify may include subscription or usage charges already incurred during the current billing cycle on a later Shopify invoice.

6. Free Trial

Kitenzo offers a 14-day trial. Shopify displays the trial and charge details before you approve the plan. Time already spent exploring Kitenzo before plan approval may reduce the remaining trial period, and bundles are not available on the public storefront until a plan is active.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us: